RAHA Logistics — Billing Manager (AR/AP)
January 2023 – February 2024
- Managed end-to-end billing with attention to accuracy and compliance.
- Resolved client purchasing queries and discrepancies.
Curriculum Vitae
Amit Panikkar
Billing · Client coordination · Technical support
Zirakpur, India
amitjackson31@gmail.com
LinkedIn profile
Professional summary
Implementation-focused professional with experience across technical support, client coordination and billing in accounts receivable and payable. Skills include stakeholder communication, ticket-based issue resolution, process documentation, accuracy and efficiency in service delivery.
Core competencies
- Implementation and onboarding: user training, requirements gathering and process documentation.
- Tools and systems: CRM platforms, ticketing systems and data analysis tools.
- Operations and support: accounts receivable/payable, cross-functional coordination and service delivery.
- Communication: client support via email, phone and chat.
Professional experience
AMB Info Solutions — Tech Support Technician
July 2019 – December 2020
- Diagnosed hardware and software issues and delivered customer service.
- Improved support processes through ticketing and documentation.
Ovatric — Tech Support Technician
June 2017 – June 2018
- Provided end-user support.
- Expanded the knowledge base through detailed documentation.
Education
- Kurukshetra University: Bachelor of Mass Communication, 2017 — 71%.
- NOIS Board: 12th Grade, 2015 — 60%.
- HBS E Board: 10th Grade, 2013 — 53%.
Projects
Billing Workflow Optimization
Work focused on improving AR/AP accuracy and efficiency.
Support Ticket Process Enhancement
Work focused on streamlining ticketing and resolution efficiency.
Additional information
Detail-oriented, analytical and committed to continuous improvement and client success.
References available upon request.
Based on the CV document last updated in October 2025. The portfolio also describes current accounts work shared separately.